Marketplace in 6.2GA6 not working (404 on js of dtagent)

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Sven Aggenbach, modified 7 Years ago.

Marketplace in 6.2GA6 not working (404 on js of dtagent)

New Member Posts: 11 Join Date: 7/21/10 Recent Posts

Hi All,

In our platform we've already provisioned thousands of Liferay portals without any problems. However every now and then customers complain that the Marketplace plugin is not working. While debugging I stumbled on something which I don't understand.

After manually installing the most recent version (6.2.0.5) of Marketplace from https://web.liferay.com/marketplace/download in a vanilla Liferay Portal CE GA6, it at first seems to work fine (at least the user will get an authentication screen from marketplace and can authenticate). But then directly thereafter a new message is displayed informing the user that another update of Marketplace is available. But.. while this screen was being loaded a 404 was thrown at a URL named:

10:39:32,330 WARN [http-apr-0.0.0.0-22678-exec-55][code_jsp:113] {code="404", msg="/dtagent_ICA_6000500061013.js", uri=/dtagent_ICA_6000500061013.js}

Now I have no clue what that file is, but when I Googled I kind of got the impression that 'dtagent' means 'Dynatrace Agent', which made me wonder even more: I have no Dynatrace installed as this is a vanilla Liferay Portal CE GA6.

Any one any idea of what is happening here? Any help would be appreciated. Thanks!

Ryan Park, modified 7 Years ago.

RE: Marketplace in 6.2GA6 not working (404 on js of dtagent)

Regular Member Posts: 120 Join Date: 8/28/07 Recent Posts

Hi Sven, Thanks for bring this to our attention. We're currently testing our 6.2 GA6 to see if we can replicate your issue. We'll keep you posted on anything we find.

Jeffrey Handa, modified 7 Years ago.

RE: Marketplace in 6.2GA6 not working (404 on js of dtagent)

Liferay Master Posts: 541 Join Date: 12/1/08 Recent Posts

Hi Sven,

Thanks for bringing this to our attention. We are investigating it now.

Ryan Park, modified 7 Years ago.

RE: Marketplace in 6.2GA6 not working (404 on js of dtagent)

Regular Member Posts: 120 Join Date: 8/28/07 Recent Posts

Hi Sven,

I was able to verify 2 issues that you've mentioned.

I was able to see a 404 warning for dtagent.js.
The file located here https://web.liferay.com/marketplace/download is out of date.

However, despite these 2 issue, I successfully installed the latest version of Marketplace 6.2.0.6, browsed the store and installed a plugin.

To continue our investigation, could you provide the following information?
Browser:
Operating System:

If you have access to your Liferay instance's logs, could you verify that marketplace-portlet 6.2.0.6 installed successfully?

In the mean time, our teams will work to fix the other issues we've discovered.

Thanks again

Sven Aggenbach, modified 7 Years ago.

RE: Marketplace in 6.2GA6 not working (404 on js of dtagent)

New Member Posts: 11 Join Date: 7/21/10 Recent Posts

Hi Ryan,

Thank you for looking into this so swiftly.

> To continue our investigation, could you provide the following information?
> Browser:
> Operating System:

I am on MacOS/OSX Yosemite 10.10.5 running Chrome Version 55.0.2883.95 (64-bit)

> If you have access to your Liferay instance's logs, could you verify that
> marketplace-portlet 6.2.0.6 installed successfully?

Well the thing is that nothing is shown there except for the 404 I mentioned earlier. I tried to get more info by setting the log level for com.liferay to DEBUG, but even that didn't give me any useful information. As a double check, I just tried again using Safari Version 10.0.2 (10602.3.12.0.1) with identical results. One thing I am curious about from a firewall perspective is: which URLs is the portal trying to fetch to get the new version of the marketplace plugin?

> In the mean time, our teams will work to fix the other issues we've discovered.
> Thanks again

Thanks!

Ryan Park, modified 7 Years ago.

RE: Marketplace in 6.2GA6 not working (404 on js of dtagent)

Regular Member Posts: 120 Join Date: 8/28/07 Recent Posts

Hi Sven,

I am on MacOS/OSX Yosemite 10.10.5 running Chrome Version 55.0.2883.95 (64-bit)

I have tested Marketplace on macOS Sierra with Chrome 55 as well.

Well the thing is that nothing is shown there except for the 404 I mentioned earlier. I tried to get more info by setting the log level for com.liferay to DEBUG, but even that didn't give me any useful information. As a double check, I just tried again using Safari Version 10.0.2 (10602.3.12.0.1) with identical results. One thing I am curious about from a firewall perspective is: which URLs is the portal trying to fetch to get the new version of the marketplace plugin?

Your Liferay instance will need access to https://web.liferay.com in order to download the latest plugin and to browse the Marketplace. If you're not seeing log items for the new Marketplace update, perhaps the server was unable to fetch the update Marketplace plugin. We have since updated the downloads page with the latest version of the plugin and fixed the 404 issue. Could you try again with the newly hosted plugin?

Thank you

Sven Aggenbach, modified 7 Years ago.

RE: Marketplace in 6.2GA6 not working (404 on js of dtagent)

New Member Posts: 11 Join Date: 7/21/10 Recent Posts

Hi Ryan,

I manually downloaded and installed the most recent version and now it seems to work. Unfortunately I now run in the issue that I already raised once here https://web.liferay.com/community/forums/-/message_boards/message/69085232 (and https://issues.liferay.com/browse/LPS-62784). But I will play with properties to see if I can overcome that one.

Thanks again and kind regards,
Sven