SLA Tool

Service Level Agreement Tool¹ adds the following information to the tooltip for issues links in JIRA:

SLA countdown and deadline for active tickets¹
Last user to comment on ticket
Date of last comment
Colorized issue links based on SLA countdown

My goal is that SLA Tool can bring visibility to the issues that need attention as opposed to ones that we are waiting for someone to respond. In order to achieve this, SLA Tool simply check if the last comment was by the assignee or not. If it is not, then it colorizes the link.

The target audience is anyone who uses JIRA frequently so most likely a member of the support staff.

This tool requires Firefox.

Install Greasemonkey first. It is available at the following URI:
https://addons.mozilla.org/en-US/firefox/addon/748

Restart Firefox so Greasemonkey can be used.

Please browse to SLA Tool script homepage and click Install. The SLA Tool homepage is at the following URI:

http://userscripts.org/scripts/show/75203

When prompted, click Install.

Browse to

http://issues.liferay.com/secure/Dashboard.jspa

and the changes should appear.

Feedback and suggestions welcome.

Thanks.