Red Hat Summit 2015 Wrap-Up

This year, Liferay was proud to be a Gold Sponsor of the Red Hat Summit in Boston. With over 210 sessions including ones from top executives and developers worldwide, we knew we’d be in for a treat. We witnessed a number of insightful keynotes and big announcements as well as key interactions taking place at our booth and many others.

In case you missed it, here are some of the highlights from the event.

Our Main Highlight

Middleware Keynote. Marco Bill-Peter, Red Hat’s Vice President of Customer Experience and Engagement, mentions a shift from reactive customer support to a model where engagement with customers is king.

The centerpiece technology that enables Red Hat to have this type of superior support is the Red Hat customer portal. It was not built by IT alone at one-go; rather, it took a dedicated team working in an agile workflow so they could quickly adapt to new needs
Building that level of support requires investment, not a single set of requirements and a single release.
The main takeaway: If there was ever any doubt, here is validation of the business value of portals in providing customer service as a competitive advantage.

What’s Trending

Containers. There was a lot of talk about containers, and OpenShift was one of the main talking points. (Check out some of the reactions)
Internet of Things. Red Hat announced a strategic partnership with Samsung after an awesome demo of JBoss Fuse, OpenShift and Red Hat Mobile on stage. Read more about it here!
Big Data, Mobile. Certainly, the terms have been thrown around a lot the past year or so, but Mobile and Big Data are here to stay.