Getting 'Authenticator is not enabled" error while login https://liferay.dev/c/message_boards/find_thread?p_l_id=119785294&threadId=122662693 2026-04-05T12:05:22Z 2026-04-05T12:05:22Z Zsigmond Rab https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122686489 2024-05-30T06:56:07Z 2024-05-30T06:56:06Z

<p>Great to hear!</p> <p>Zsigmond</p>

Zsigmond Rab 2024-05-30T06:56:06Z Sathish Kannan P https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122684493 2024-05-30T06:39:59Z 2024-05-29T08:12:50Z

<p>Hi&nbsp;Zsigmond</p> <p>Thanks for your time!</p> <p>Yes, we debugged further and found that the issue with LDAP sync. The custom LDAP attribute "modifyTimestamp" was not updated properly. Did the changes in the LDAP server and its worked.&nbsp;&nbsp;</p> <p>Thanks lot for your support!</p> <p>Thanks</p> <p>Sathish</p>

Sathish Kannan P 2024-05-29T08:12:50Z Zsigmond Rab https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122682193 2024-05-28T07:54:46Z 2024-05-28T07:54:45Z

<p>Hi Sathish,</p> <p>Unfortunately, there is no such flowchart/doc. The only thing I also could do is to debug the class above and the&nbsp;<a href="https://github.com/liferay/liferay-portal/blob/6.2.x/portal-impl/src/com/liferay/portal/security/auth/LDAPAuth.java#L363-L369">https://github.com/liferay/liferay-portal/blob/6.2.x/portal-impl/src/com/liferay/portal/security/auth/LDAPAuth.java#L363-L369</a> lines to see why the property is false. Have you tried that already?</p> <p>Zsigmond</p>

Zsigmond Rab 2024-05-28T07:54:45Z Sathish Kannan P https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122672015 2024-05-24T13:09:36Z 2024-05-23T18:08:35Z

<p>Yes Zsigmond we had enabled the debug and analyzing the logs.&nbsp;</p> <p>Do you have a flowchart/doc refernece which explains the liferay -&nbsp; LDAP authentication fuctionality ?</p> <p>Thanks</p> <p>Sathish</p>

Sathish Kannan P 2024-05-23T18:08:35Z Zsigmond Rab https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122670998 2024-05-23T06:54:00Z 2024-05-23T06:53:59Z

<p>Hi Sathish,</p> <p>Unfortunately, the only think I could do is to try to find the problem with debugging. Without that I have no idea why it is not working.</p> <p>From the lines around which I linked earlier it seems clear that the message may come only, if the&nbsp;<em>PropsValues.LDAP_AUTH_ENABLED</em> is false:&nbsp;<a href="https://github.com/liferay/liferay-portal/blob/6.2.x/portal-impl/src/com/liferay/portal/security/auth/AuthSettingsUtil.java#L59-L64">https://github.com/liferay/liferay-portal/blob/6.2.x/portal-impl/src/com/liferay/portal/security/auth/AuthSettingsUtil.java#L59-L64</a>, unless there is some customization around.</p> <p>Regards,<br> Zsigmond</p>

Zsigmond Rab 2024-05-23T06:53:59Z Sathish Kannan P https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122668016 2024-05-22T18:21:51Z 2024-05-22T09:43:48Z

<p>Thanks for your reposne Zsigmond! Yes, "ldap.auth.enabled" property is set as true. The cutomer recently migated to new LDAP server, its corbon copy of earlier versoin of LDAP. Facing this issue post LDAP server migration. We cleared below cache from Liferay "Server Administration" page arleady</p> <p>Clear content cached by this VM.<br> Clear content cached across the cluster.<br> Clear the database cache.<br> Clear the direct servlet cache.</p> <p>Please suggest us if we need to clean any other cache in the portlet framework or give some more pointer to find out an actual cause for the failure</p> <p>Thanks</p> <p>SATHISH</p> <table id="yui_patched_v3_11_0_1_1716370833944_256"> <tbody id="yui_patched_v3_11_0_1_1716370833944_255"> <tr id="yui_patched_v3_11_0_1_1716370833944_274"> <td id="yui_patched_v3_11_0_1_1716370833944_273">&nbsp;</td></tr> </tbody> </table>

Sathish Kannan P 2024-05-22T09:43:48Z Zsigmond Rab https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122664990 2024-05-21T06:39:16Z 2024-05-21T06:39:16Z

<p>Hi Sathish,</p> <p>That message is basically a debug message and should be written out only when the LDAP is not enabled. Are you sure that the LDAP is enabled?</p> <p>Otherwise, that message is coming from the&nbsp;<a href="https://github.com/liferay/liferay-portal/blob/6.2.x/portal-impl/src/com/liferay/portal/security/auth/LDAPAuth.java#L365">https://github.com/liferay/liferay-portal/blob/6.2.x/portal-impl/src/com/liferay/portal/security/auth/LDAPAuth.java#L365</a>&nbsp;line in version 6.2. A debug could be started there.</p> <p>Regards,<br> Zsigmond</p>

Zsigmond Rab 2024-05-21T06:39:16Z Sathish Kannan P https://liferay.dev/c/message_boards/find_message?p_l_id=119785294&messageId=122662692 2024-05-20T15:55:57Z 2024-05-20T10:32:30Z

<p>Some users unable to login when LDAP is configured in liferay 6.2 framework.&nbsp; Getting below error&nbsp;</p> <p>[LDAPAuth:365] Authenticator is not enabled</p> <p>Please suggest to trace down the failure&nbsp;</p> <p>&nbsp;</p>

Sathish Kannan P 2024-05-20T10:32:30Z