1. Home
  2. Portal
  3. RE: Throwing SyncDeviceActiveException everay 30sec after change of Cach co

RE: Throwing SyncDeviceActiveException everay 30sec after change of Cach co

Jürgen Untch, modified 5 Years ago.
Throwing SyncDeviceActiveException everay 30sec after change of Cach config
New Member Posts: 21 Join Date: 11/14/19 Recent Posts
Today I configured a new cache in the cache configuration file (multi-vm-clustered.xml). Then I restarted the tomcat service and cleared the cache. The declaration of the cache is totally fine, the server starts and caches the items as expected.But then we found out that in the portal ui  files are not more shown. So I did some investigations into log files and found the following:
17:23:20,559 ERROR [http-apr-8080-exec-16][JSONWebServiceServiceAction:97] com.liferay.sync.SyncDeviceActiveException", "error": {"message":"com.liferay.sync.SyncDeviceActiveException","type":"com.liferay.sync.SyncDeviceActiveException"}, "throwable": "com.liferay.sync.SyncDeviceActiveException
17:23:50,624 ERROR [http-apr-8080-exec-24][JSONWebServiceServiceAction:97] com.liferay.sync.SyncDeviceActiveException", "error": {"message":"com.liferay.sync.SyncDeviceActiveException","type":"com.liferay.sync.SyncDeviceActiveException"}, "throwable": "com.liferay.sync.SyncDeviceActiveException

++++ more of that Errors followingI did not change anything in the sync stuff so what is the problem?
thumbnail
Dennis Ju, modified 5 Years ago.
RE: Throwing SyncDeviceActiveException everay 30sec after change of Cach co
Regular Member Posts: 228 Join Date: 9/30/10 Recent Posts
Do you have a full stack trace? It appears there's a disabled Sync client trying to connect to the portal. The Sync Connector is too verbose in logging error messages when an inactive client tries to connect. You can check for disabled Sync devices by going to Control Panel > Configuration > Sync Connector Admin > Devices tab.
I created SYNC-1819 to address this in a future release.