RE: RE: I can't log in or recover my password on the Liferay portal

Jamie Sammons, modified 9 Months ago. New Member Posts: 2 Join Date: 12/6/24 Recent Posts

Hi, I had to create another email to be able to access Liferay resources.
But I can't log in with my email, or recover my password (the password recovery link isn't coming), and I can't create a new account with the email I want to use.

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Zsigmond Rab, modified 9 Months ago. Liferay Master Posts: 764 Join Date: 1/5/10 Recent Posts

Hi Diego,

Could you please give some more details of your problem?

Which version of the Liferay do you use? What did you do exactly with the new email? A step by step would also help to understand the problem better.

Thanks,
Zsigmond

Jamie Sammons, modified 8 Months ago. New Member Posts: 2 Join Date: 1/14/25 Recent Posts

I also have this issue.  I now have three logins for the dev community.  The two others I requested a password reset and never received an email.  Checked spam, double checked the spelling...nothing.  Is there an issue with LR sending out emails?  The account I am using is new even though the two other accounts are probably 10 years old....

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Zsigmond Rab, modified 8 Months ago. Liferay Master Posts: 764 Join Date: 1/5/10 Recent Posts

Hi,

This should be reproduced, debugged and analyzed. It's hard to say anything without that.

Regards,
Zsigmond

Jamie Sammons, modified 8 Months ago. New Member Posts: 2 Join Date: 12/6/24 Recent Posts

Hi,

 

The problem is not in an on-premise or cloud application. We are talking about the Liferay portal itself. Here: https://login.liferay.com/

 

Regards

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Olaf Kock, modified 8 Months ago. Liferay Legend Posts: 6441 Join Date: 9/23/08 Recent Posts

Please send an email to it-support <at> "liferay.atlassian.net" (turn that into an email address) and the team will help you recover the account.

Most likely it has been deactivated after a long time of not using it.