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RE: Update Password not working in Liferay 7.4

Jamie Sammons, modified 3 Years ago.
Update Password not working in Liferay 7.4
New Member Posts: 7 Join Date: 1/6/22 Recent Posts

Hi,

I have a problem with forgot password in liferay portal 7.4

Inside portal, when user click Forgot Password link, it will go to forgot password screen.

Then, user enter the email, solve captcha and press button submit.

Then user received the email. after user click the forgot passord link inside the email, it will redirect to screen change password.

Then user enter new password and press submit, the error message come out "Your request failed to complete."

What gappen actually? User insert what ever value in new password, still that error exist.

Please assist me.

Jamie Sammons, modified 3 Years ago.
RE: Update Password not working in Liferay 7.4
New Member Posts: 7 Join Date: 1/6/22 Recent Posts

nevermind

i figure it out already..

 

this happen because of changeable not toggle ON in defaultpasswordpolicy

control panel >> Password Policies >> Default Password Policy

Then click 3 dot at the right to edit

then in password change, turn ON the  changeable

save it..